tq99 | Privacy Policy and How We Protect Your Data

Table of Contents

1 Introduction
2 Data Collection
3 Use of Information
4 Data Retention
5 Data Sharing
6 Cookie Policy
7 Your Rights
8 Protection of Minors
9 Security Measures
10 Contact

Your privacy at tq99 is our top priority. This Privacy Policy ("Policy") explains how tq99 ("we", "us", "Platform") collects, uses, and protects your personal information.

By using tq99, you consent to this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact us.

Summary: We only collect the information we need, never sell it to third parties, and never share sensitive data without your consent.

1. Introduction & Scope

This Privacy Policy applies to all services on the tq99 platform, including our website, mobile app (if applicable), live chat, email support, and any other online interaction.

Tq99 adheres to international data protection standards. We believe that every user's privacy is a fundamental right, and we are committed to upholding it.

This policy applies to the tq99 website and all its digital services.
Tq99 is not responsible for the content of any external website links.
This policy may be updated at any time; the date of the latest revision will be shown above.
Tq99 does not knowingly collect data from anyone under the age of 18.

2. What information do we collect?

Tq99 only collects information that is necessary to provide its services. We do not gather any excessive or unnecessary data.

Data Type	Example	Purpose of Collection
Identity Information	Name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Mobile number, email address	Account verification, support, and notifications
Financial Information	Mobile banking number, transaction history	Deposit/withdrawal processing
Device Information	IP address, browser type, device model	Security & Fraud Prevention
Usage Data	Page visits, betting history, session duration	Service improvement and personalization

tq99 will never ask for your password, OTP, or full bank card number via phone or email. Any such request should be treated as fraud.

3. How Do We Use Your Information?

Tq99 uses collected data only for specific, legitimate purposes. Your information is never used for anything unauthorized.

Account Management: Used for registration, login, KYC verification, and account security.
Service Delivery: Used for betting, gaming, payment processing, and payout of winnings.
Customer Support: Used for troubleshooting and managing support tickets.
Security: Used for fraud detection, anti-money laundering, and account security.
Service Improvement: Used to analyze usage patterns and improve the platform.
Legal compliance: Used to meet regulatory requirements.
Marketing: Used to inform you about offers and promotions with your consent (you can unsubscribe at any time).

When we use your data for profiling or automated decision-making, we always do so transparently and your rights remain fully protected.

4. How long is your data retained?

Tq99 retains your data only for as long as necessary. Some information may be kept beyond account closure to meet specific legal obligations.

Account Information: Minimum 5 years after account closure (as required by law).
Transaction Details: Up to 7 years (as required by financial regulations).
KYC Documents: 5 years after account closure.
Cookies & tracking data: 30 days to 2 years (depending on cookie type).
Support Conversations: Up to 3 years.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

5. Who is your data shared with?

Tq99 never sells your personal data. However, it may be shared with trusted parties under specific circumstances.

Payment Processor: Necessary information is shared with payment providers such as Mobile Pay, Nagad, and Rocket to process your transactions.
KYC Provider: With authorized third-party service providers for identity verification.
Legal Authorities: In response to a court order or a lawful request from a government authority.
Technology service providers: For hosting, cloud storage, or analytics services, all of which are bound by strict confidentiality agreements.

Data Processing Agreements (DPA) are in place with all third-party service providers to ensure your information is fully protected.

6. Cookie Policy

Tq99 uses cookies and similar technologies to improve platform performance and personalize your experience.

Cookie Type	Purpose	Duration
Essential Cookies	Login sessions, security tokens	Cleared when the session ends
Functional Cookies	Language preference, display settings	1 Year
Analytics Cookies	Usage patterns, performance tracking	30 Days
Marketing Cookies	Relevant Advertising (with consent only)	90 days

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.

7. Your Privacy Rights

Tq99 respects your data rights. The rights listed below are yours, and we are committed to helping you exercise every one of them.

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate information we hold about you.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to Restrict Processing

You may request that we restrict the use of your data in certain cases.

Right to Data Portability

You can receive your data in a readily readable format.

Right to Object

You may object to marketing or specific types of data processing.

To exercise any of the rights above, email us at support@tq99.biz. We aim to respond within 30 business days.

8. Protection of Minors

Tq99 does not knowingly collect or process data from individuals under the age of 18.

If we become aware that we hold data belonging to a minor, we will immediately close that account and delete all associated information.

If a parent or guardian suspects their child is using a tq99 account, please contact us immediately at support@tq99.biz.
We recommend using parental control software on devices accessible to children.

9. Security Measures

Tq99 applies industry-leading security measures to keep your data safe.

SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL.
Two-Factor Authentication (2FA): OTP verification for an extra layer of security at login.
Firewall Protection: Advanced firewall and intrusion detection systems.
Regular Security Audits: Regular audits conducted by third-party specialists.
Data Backup: Secure offsite backup systems.
Staff Training: All tq99 staff are trained in data protection.

If a security breach is detected, we will notify affected users within 72 hours and take immediate steps to resolve it.

If you notice any suspicious activity on your account, contact the support team immediately and change your password.

10. Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out to us using the contact details below.

Email: support@tq99.biz
Live Chat: Live chat is available directly on the tq99 platform (24/7).
Response Time: Typically within 1–3 business days.

Once a complaint is submitted, we will investigate as promptly as possible and keep you informed. Complex cases may take up to 30 days.

We take every privacy-related complaint seriously and are committed to ensuring your satisfaction.

TQ99 Privacy Policy – Your Data Is Completely Safe With Us

How does tq99 protect your privacy?